The one thing I never thought Amazon would do, they’ve done.
I’ve been a Prime Member since I was in college. I love the discounts, the free shipping, and now that I’m a mom, Amazon Mom is fabulous. Up until recently, there wasn’t much that I could complain about. Then it happened, I ran into an issue with Amazon that is not only deceiving, but its just not how you treat your customers.
It all began a few months ago. My daughter is head over heels for Elmo. And we saw that a subscription of Starz through Amazon had a 7 day free trial. We decided to try it solely because they had Elmo in Grouchland. We browsed the selection and saw there were a few adult movies that we might enjoy watching, so again, we did the free trial. And now, I can’t tell you how many times I’ve watched Elmo in Grouchland.
On the 7th day, I searched and searched through our Amazon TV settings, anywhere I could think of to cancel the trial. After an hour I had no success. So I turned to the Amazon website and did the same. I searched through my account, anywhere I could fathom the cancel button would be. Again, no success. I was charged the monthly fee, but I still kept looking to cancel.
Finally yesterday I found where I could chat with someone in customer service at Amazon. (Why is that so hard to find?) And he was extremely helpful. After months of having this subscription I couldn’t for the life of me cancel, he stated he would cancel it for me and give me a full refund. Wonderful!
Then, just to cover all the bases, I asked him where in my account I would go to cancel a subscription like that if I ever chose to do another in the future. I’ll be honest, I asked the question because it was driving me bat shit crazy not being able to find it. His response? That he would suggest it be added as an option in the future.
So wait, what?
To put it another way…
Amazon makes it super easy to subscribe, like 1 click (or push on the remote). But to unsubscribe or cancel there is NO WAY to do it except contacting Amazon customer service.
How is that acceptable? How can a company make it so easy for you to purchase, but impossible for you to cancel? That is something small, deceitful companies do, not giants like Amazon who pride themselves on the customer experience.
What do you think? Have you run into something like this with Amazon or another large retailer? Share in the comments.